Quality Policy

Crowberry Consulting and Crowberry Energy provides environmental and low carbon solutions to its customers, in the form of consultancy, training and auditing.  We support the development of a low carbon economy via implementing and auditing standards and providing technologies. This includes Ethical Auditing.

We aim to provide our customers with an excellent service every day, whilst meeting all legal and regulatory requirements in respect of quality, cost performance, safety and reliability.

This extends not only to our company but also to all of our supply chain.

We have been successful in being certified to ISO 9001:2015. We aim for continuous improvement of our services.

We will ensure that all our workers, customers and clients are aware of the Quality Policy and that they understand that they are responsible for observing it.

We will monitor the policy and our processes, plans and procedures and review the progress we have made each year in line with ISO 9001 requirements, to make sure the policy is achieving its aims.

The Company is committed to quality excellence, as well as providing unrivalled customer service to enhance customer satisfaction and we achieve this by:

Services that meet all standard requirements;

  • System approach to management
  • Involvement of people – our staff, supply chain and customers
  • Continual review and improvement.
  • Complying with all legislation relating to quality, cost, performance, safety & reliability.
  • Provide training for employees to achieve improvements

Our approach is to work with integrity, inspiration and provide intelligent solutions to clients, and gain feedback from them via client satisfaction questionnaires.

A Director has been assigned to monitor quality targets and ensures full compliance of our quality processes and control.  There are regular external audits of our processes.

Overall responsibility for Quality in Crowberry Consulting Ltd and Crowberry Energy rests with Becky Toal, MD.

Signed: R.Toal                                                 Position: Managing Director

Date: 04/01/2019

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What our customers say

We pride ourselves in providing a first class service to all of our customers. See what some of our many happy customers say about our service.

Customer Testimonial - Stothert Cushions

“UNICEF UK has always been concerned with its environmental impact and engaged with Crowberry Consulting Ltd  to formally calculate our carbon footprint for 2022 and provide actions for us to follow through on our path to net zero.  Becky and the team were clear on the data they required from us which made the process simple.  The final report has given us a range of feasible options to pursue and it was explained in a very clear manner which will enable us to explain our current and future climate targets to our staff and supporters.”

Steven Waugh, Chief Financial Officer, UNICEF UK (London)

We recently worked with the team at Crowberry Consulting Ltd to support our Quality Management System (ISO9001) implementation, they provided us with internal training, implementation, documentation support and guidance and on site internal audits. Our team has worked over the last year to embed the quality system values and are proud to be recommended for certification by our external certification body. We would highly recommend the team at Crowberry Consulting who supported our team with this standard.

Elaine Keane Chief Quality Officer, ORPEA Residences Ireland

“I would recommend Crowberry Consulting to any business. It has provided us with exceptional guidance and assistance towards meeting our key objective – achieving ISO 14001 certification.”

Shermith Jinadasa, Health & Safety Co-ordinator at The Authentic Food Company Ltd (Manchester)

Lindsey - North Lancs Training Group

“Crowberry Consulting provide us with quarterly Environmental and Energy legal register updates, which enable us to stay compliant with legislation for our ISO 50001 and ISO 14001 standards. Crowberry Consulting provide us with updates on any new or upcoming legislation with a direct impact to ourselves or our products and also offer us evaluations of compliance. The service that Crowberry Consulting provide Fuel Card Services is to a very high standard and maintains an excellent level of professionalism and supports our ISO journey. We would be happy to recommend their services to you.”

Ben Glover from Fuel Card Services

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